I’ve been a paramedic long enough to know that some calls don’t end when you clear the scene. They follow you, sometimes for a day, sometimes for years, sometimes for the rest of your life.
There are voices I haven’t heard in twenty years that I could recognize in a crowded room. There are faces I couldn’t pick out of a photograph anymore, but I remember exactly how their hand felt in mine. And there are people whose names I have forgotten who I still think about.
That might be the part that makes me feel the most guilty. Because how do you forget someone’s name when you were the last person trying to keep them alive? But that’s what happens.
There are too many. Too many calls, too many bodies, too many families screaming. Too many times having someone say “Please don’t let me die.” And sometimes we couldn’t. We just couldn’t.
We don’t like to say that. We’re supposed to be the calm ones, the professionals, the ones who walk into chaos while everyone else is falling apart. We’re supposed to know what to do. But sometimes we walk into a room and there is nothing to do. Nothing that medicine, training, experience, or sheer stubbornness can fix. And you know it.
You know it while you’re still doing compressions. You know it while you’re hanging another bag. You know it while you’re shouting for another medication. But you keep going. Because stopping feels like admitting that you lost. And we hate losing, especially when the person in front of us has someone screaming their name.
I’ve been angry at dead people. There. I said it. Angry because they drank too much. Angry because they didn’t take their medication. Angry because they drove drunk. Angry because they went back to the person who hurt them. Angry because they ignored the symptoms. Angry because they smoked. Angry because they were young. Angry because they were old. Angry because they were someone’s child. Angry because sometimes death feels so damn unfair. And then the guilt comes. Because who gets angry at someone who is dying? Apparently, I do. And then I feel like shit for it.
I’ve also been angry at families, at doctors, at dispatch, at the system, at the ambulance that wouldn’t start fast enough, at traffic, at the weather, at myself.
I’ve sat in the truck after a call and stared at nothing because I couldn’t make myself go inside the station.
I’ve sat in the bathroom because it was the only place nobody could see my face.
I’ve driven home exhausted enough to cry and too numb to actually do it.
And sometimes I’ve laughed. That’s the part people don’t understand. We make jokes….terrible jokes….wrong jokes. The kind of jokes that would horrify people who don’t work in EMS. Sometimes we laugh at the worst possible moment. Not because we don’t care, but because sometimes if you don’t laugh, you will scream.
Dark humor is sometimes the pressure valve. It’s how we stand next to something horrific and remain functional. We joke about things we shouldn’t. Then we go quiet. Then we go back to work. And somewhere underneath, the joke is the thing we aren’t saying: “That was awful.” “I’m not okay.” “I don’t know how much more I can take.” But you don’t say it because there’s another call. There’s always another call. So you clean the blood of the stretcher. You throw away the gloves. You restock the drugs. You wipe down the equipment. You finish the paperwork. You grab something to eat. And then the radio goes off, and you go again. That’s how you can become numb without realizing it.
At first, every death hurts. Then some deaths hurt differently. Then you start noticing that you’re not feeling much at all. You think you’re becoming stronger. Maybe you’re not. Maybe you’re just becoming tired.
There were times I wanted to quit, not because I didn’t love the job, but because I loved it so much that it was taking pieces of me.
There is a strange cruelty in loving a profession that constantly reminds you how fragile people are. You see people on the worst day of their lives. You see things families will never forget. And then you go home and somebody asks, “How was work?” How do you answer that”? “Fine.” “Busy.” “Nothing much.” Meanwhile, there is a face sitting in the back of your mind. A child. A mother. A man who kept asking when his wife was coming. Someone who died alone. Someone whose family wasn’t there. Someone whose family was there and watched everything. Someone whose last words were, “Please.” And you heard them. You always hear them.
There are words that stick to you. Sometimes they’re the last words. Sometimes they’re the first words. “Help me.” “Don’t let me die.” “Tell my wife I love her.” “Where’s my mom?” “Am I going to be okay?” We become the keeper of those words. And nobody warns you about that.
Nobody tells you that years later, a completely ordinary Tuesday can suddenly turn into 2004 because a song came on the radio. Nobody tells you that driving past an intersection can make your stomach drop. Nobody tells you that you might recognize a house before you remember why you recognize it. Nobody tells you that sometimes you will wonder what happened to the families. Did they make it? Did the kids grow up? Did the spouse survive the grief? Did anyone ever tell them what happened after we left? Did they know we tried? Did they know we cared? Did they know that after we called the time, we stood outside and took a breath because for just a second, we didn’t know how to walk back into the world?
I don’t know. There are so many things I will never know. And that is another thing paramedics carry. Unfinished stories. We enter people’s lives for a few minutes and then disappear. We don’t get to see the ending. Sometimes the ending is death. Sometimes it’s recovery. Sometimes it’s something in between. But we rarely know, and yet, we remember.
That’s the contradiction of the job. You learn to let go because you have to. And you never really let go. You become very good at putting things away, until something opens the drawer. A smell. A song. A birthday. A child’s age. A name. A face. And suddenly you’re there again. Older. More tired. More experienced. But still that paramedic kneeling on the floor, desperately wanting a different outcome.
I used to think being a paramedic meant saving people. I don’t believe that anymore. Sometimes being a good paramedic means fighting like hell for someone you know you’re probably going to lose. Sometimes it means telling a terrified person the truth without taking away their hope. Sometimes it means holding someone’s hand while their family arrives. Sometimes it means being the calm voice in a room full of screaming. Sometimes it means doing CPR even when your body is exhausted and your heart already knows. Sometimes it means cleaning up afterward and going to the next call. And sometimes it means going home and finally admitting: That one got me.
I’ve lost people I never met before that night. I”ve carried people I’ve never spoken about. I’ve cried for people whose name I couldn’t remember. I’ve been numb when I thought I should be devastated. I’ve been devastated when everyone else thought I was fine. I’ve laughed when I felt like I should cry. I’ve gone home and hugged the people I love a little tighter because I had just spent the night watching someone else’s world disappear. I’ve wondered how many pieces of myself I’ve left behind in the back of an ambulance.
I don’t have an answer. Maybe that’s the price. Maybe every paramedic leaves a little piece of herself behind on every call. A little piece with every death, with every child, with every family. But there are pieces we get back too. From the person who survived. From the family who hugged us. From the stranger who called months later to say thank you. From the patient who walked back into the station years later and said “You saved my life.” Those moments matter. They have to. Because otherwise, what do we do with everything else?
I have finally stopped apologizing for being human. Because underneath the uniform, underneath the protocols, underneath the tough exterior and the dark humor and the years of experience….I’m still just a woman who cared. A woman who showed up. A woman who fought. A woman who sometimes lost. And a woman who has spent decades carrying the voices of people who trusted her with their last moments.
To the ones I couldn’t save: I’m sorry. I wish I could tell you I don’t think about you. But I do. I wish I could tell you I don’t wonder if I could have done something differently. Sometimes I still do. I wish I could tell you every call became easier. It didn’t. I just became better at carrying it. And maybe that’s what experience really is… Not becoming immune to death, not becoming harder, not learning how not to care. It’s learning how to carry the weight….and still answer the radio, still put on the uniform, still walk through the doors, still kneel beside the next stranger who needs you, still reach for their hand, still say, “I’m here.”
Because after all these years, that’s what I know for sure: I couldn’t save everyone. I was never going to. But I was there. And when someone was scared, I held their hand. When someone was hurting, I stayed. When someone was dying, I didn’t look away. And when I couldn’t change the outcome…I made damn sure they didn’t face it alone.
Maybe I have to let that be enough. Maybe it has to be. Because tomorrow, the radio will go off again. And I’ll answer. Not because I haven’t been broken by this job, but because somewhere along the way, I learned that being broken and being able to keep caring can exist at the same time.
The sirens will start. The lights will flash. I’ll take a breath. And I’ll go. Carrying every voice I’ve ever heard. Including the ones that still whisper from the past. You were there. You tried. You cared. And maybe, after all these years, that’s the part that matters the most.